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Customized products: The product is created specifically for the customer according to their requirements (dimension, specification and finishing). BWD quote will be based on the specifications you provided, according to what was discussed as well. Now that everything is clear on your quote, it is time to produce.

Once we receive the signed invoice with a 50% deposit, we will begin to process your order according to factory schedule. Production times are dependent on the volume, design, material stock. Custom product will be ready for 1 month up to  3 months and ready stock approximate less than 1 month.

Guarantee up to 6 months (with notes floor maintenance as attached below)

All hardwood floors should be cleaned regularly, by simply sweep, dust mop or vacuum the floors.   Avoid using a wet mop or steam mop, as water and steam can dull the finish, or even damage the wood over long periods of time. Place throw rugs at all entrances, avoiding those with rubber backs, which can discolor wood floors.

Delivery requirements are usually discussed at the quote stage so that additional costs are included. For international orders, BWD can recommend a list of shipping companies that we use for inter-island or international shipping. Delivery for local Bali is totally free.